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Terms and Conditions

General terms and conditions

This site is owned and operated by Chester’s Kitchen B.V. of Marconistraat 89, 2562 JC, Den Haag. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@chesterskitchen.com or by phone at 070 7371259.

The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address, delivery addres and a valid phone number. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Chester’s Kitchen B.V. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability

Our webshop is stock controlled – it is not possible to place an order for items currently not in stock.
We will gladly inform you when the item will be available upon your email or telephone request.

Ordering errors

You are able to correct order errors up to the point on which you click on “place order” during the ordering process.

Order cancellation

For orders to be collected, cancellation is possible right up to the moment of collection. For delivered orders, cancellation is possible up to 4pm on the day of sending.

Prices

All prices are inclusive of BTW at the current rates and are correct at the time of entering information.

Payment terms

We accept payment upon receipt of your order from your PayPal account or through iDeal.

Delivery Options and Charges

Any orders placed through the webshop may be collected, by arrangement, from our premises at the Marconistraat 89
Unfortunately it is proving very difficult to find a delivery service for our frozen products. The currently available options are prohibitively expensive.
We hope to find a solution soon. Until we have, collection at our premises is the only option. 

Refunds/Returned goods

According to Dutch law food stuffs  are exempted from regulations regarding purchase refunds and the returning of goods. Once purchases have left our premises – either to the delivery service or with the customer at collection – no returns or refunds are possible. 

Questions or complaints

If you have any questions or complaints about the goods please contact us. You can do so by calling 070 7371259 or email However: Returning any products to our premises is strictly not allowed.

Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at
Marconistraat 89, 2562 JC Den Haag.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
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